How can we help?

SSL errors, client configuration, DNS issues, and users who cannot establish a session.

Nickname recovery, identify failures, grouped accounts, password resets, and account ownership checks.

False positives, IP-related blocks, connection refusals, and cases where users are locked out of the network.

Fallback access paths, webchat troubleshooting, and temporary ways to reach staff when normal IRC access fails.

Network rules, acceptable use, and what to expect as a new user on AustNet.

Registering channels, managing access lists, channel modes, and keeping your registration active.

Essential IRC commands, channel and user modes, ban masks, and formatting on AustNet.

Running bots on AustNet, registration requirements, approved uses, and reporting rogue bots.

What IRC is, how AustNet works, network history, services overview, and general IRC concepts.