Guides, policies, and troubleshooting help

Browse articles covering connection issues, IRC client setup, network rules, and account management - or search for exactly what you need.

Good first checks

  • Search by the exact error text if your client shows one.
  • Open a category first if you are not sure what terms to search for.
  • Read the relevant guide before opening a ticket whenever possible.
  • Include the guide steps you already tried when you do need support.

Matching articles

IRC Commands & Modes

Ban masks explained: nick!user@host format

IRC Commands & Modes

How IRC hostmasks work, writing effective ban masks with wildcards, and why banning only a nickname is usually not enough.

Channel modes on AustNet: complete reference

IRC Commands & Modes

Every channel mode available on AustNet including +i, +k, +m, +n, +R, +s, +t, +z, flood protection modes, and how to set them.

Essential IRC commands for new users

IRC Commands & Modes

The commands every IRC user needs: /join, /part, /nick, /msg, /whois, /quit, and how to use them on AustNet.

Finding channels with /list

IRC Commands & Modes

Using /list to browse all public channels, filtering by name pattern or user count, and why some channels do not appear.

How to use /whois effectively

IRC Commands & Modes

Reading /whois output: what each line means, how to see whether a user is identified to NickOP, and their idle time and server.

IRC text formatting: colours, bold, and underline

IRC Commands & Modes

How IRC colour codes and formatting work, which clients support them, and using +S (strip formatting) mode when needed.

Private messages and DCC on AustNet

IRC Commands & Modes

Sending private messages with /msg, opening query windows, and using DCC CHAT for direct peer-to-peer communication.

Understanding hostname cloaks on AustNet

IRC Commands & Modes

How +x hides your real IP with a gateway cloak, what the cloak looks like in /whois, and how registered users get a nick-based cloak.

User modes on AustNet: complete reference

IRC Commands & Modes

Every user mode available on AustNet: invisible (+i), registered (+R), hostname cloak (+x), SSL-only (+z), and more.

Using /ignore to manage unwanted messages

IRC Commands & Modes

Adding a user or hostmask to your ignore list so their messages are hidden, and how to remove them when needed.

Using HelpOP for quick in-network help

IRC Commands & Modes

Sending /HelpOP HELP to get a list of available help topics, and using /HelpOP <topic> to read a guide without leaving IRC.

What is CTCP and how to protect yourself

IRC Commands & Modes

CTCP requests (VERSION, PING, TIME) can expose client information. How to disable them with +T user mode or per-client settings.