Guides, policies, and troubleshooting help

Updating the email linked to your nickname, the confirmation step required, and what happens if the change does not complete.

How to change your NickOP password using /NickOP SET PASSWORD, and what to do if you have forgotten your current password.

Use /NickOP GROUP to link alternate nicknames to your main account so they all share the same password and registration.

Releasing a nickname you no longer need using /NickOP DROP, and what happens to grouped nicks when the primary is dropped.

Using /NickOP IDENTIFY <password> to authenticate each session, and how to set up auto-identify in your IRC client.

Use /NickOP REGISTER <password> <email> to claim your nickname. What to expect after registration and how to verify your address.

Registered nicknames expire if you do not identify at least once every 180 days. How expiry works and how to prevent losing your nick.

AustNet allows up to four registered nicknames per host or IP address. How this limit works and what to do if you reach it.

Sending offline messages to other registered users with /NickOP MEMO SEND, and reading memos sent to you when you connect.

Using /NickOP SET HIDE EMAIL and related options to control what other users can see about your account via /whois.

What information to gather before opening a recovery request, and how the staff review process works.

How hostname cloaking works on AustNet, what the +x user mode does, and how to request a custom vhost through staff.

How to configure your IRC client to send your NickOP password automatically on connect so you do not have to type it each time.

When a nickname expires after 180 days without identification, it is released and available for re-registration by anyone.

If another user is sitting on your registered nick, NickOP will ask them to change. What to do if they refuse or NickOP is not enforcing.