Knowledgebase

Guides, policies, and troubleshooting help

Browse articles covering connection issues, IRC client setup, network rules, and account management - or search for exactly what you need.

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Connection & Client Support 14 articles Nickname & Account Help 15 articles Network Access Review 10 articles WebChat & Recovery Access 10 articles Policies & Getting Started 8 articles Channel Management 15 articles IRC Commands & Modes 12 articles Bots & Scripts 8 articles About IRC & AustNet 8 articles
Using the Knowledgebase

Good first checks

  • Search by the exact error text if your client shows one.
  • Open a category first if you are not sure what terms to search for.
  • Read the relevant guide before opening a ticket whenever possible.
  • Include the guide steps you already tried when you do need support.
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Matching articles

WebChat & Recovery Access

Connecting to a specific channel via WebChat

WebChat & Recovery Access

How to pre-fill the channel name in the WebChat URL so you land directly in the right channel without typing /join.

How to use AustNet WebChat

WebChat & Recovery Access

Getting started with AustNet's browser-based IRC client at webchat.austnet.org - no download required, works on any modern browser.

Logging into WebChat with a registered nickname

WebChat & Recovery Access

Entering your registered nickname in WebChat and identifying to NickOP after connecting to protect your account.

Reaching staff when you cannot connect to IRC

WebChat & Recovery Access

If you cannot connect to AustNet at all, how to contact network staff via the support portal or email at [email protected].

Submitting a support ticket when you cannot access IRC

WebChat & Recovery Access

How to use the support portal to open a ticket for access issues, what details to include, and what happens next.

Using IRCCloud as a persistent connection to AustNet

WebChat & Recovery Access

IRCCloud keeps you connected when your client is offline and provides push notifications. How to set it up for AustNet.

Using webchat as a fallback when your IRC client cannot connect

WebChat & Recovery Access

Temporary access steps via webchat.austnet.org while you troubleshoot SSL, DNS, or local client configuration issues.

WebChat on mobile devices

WebChat & Recovery Access

Using AustNet WebChat from a smartphone or tablet, known mobile browser limitations, and tips for a better mobile experience.

WebChat session timeouts and reconnection

WebChat & Recovery Access

Why WebChat sessions disconnect after inactivity and how to reconnect without losing your place in an ongoing conversation.

What is a BNC and should I use one

WebChat & Recovery Access

IRC bouncers (BNCs) keep you connected 24/7 and replay missed messages. Overview of ZNC, The Lounge, and IRCCloud as options.