Guides, policies, and troubleshooting help

Using a VPN, proxy, or alternate IP to bypass a network ban is a breach of the AUP and will result in extended or permanent removal.

AustNet allows a maximum of two simultaneous connections from the same host or IP. Exceptions for LAN parties and approved bots.

If only your home connection is refused while other networks work fine, your IP range may be blocked. Steps to diagnose and report the issue.

Steps to appeal a network ban: what information to include, how to contact staff off-network, and what to expect from the review.

On connection, AustNet checks your host for open proxies, open ports, and Tor exit status. This is normal and does not affect legitimate users.

AustNet runs automated checks for open proxies and Tor exit nodes. Why this happens, what triggers a block, and how to request a review.

Connections from hosting providers and datacenters may be restricted by default. How to request a review if you are connecting from a VPS or server.

What a K-line is, why they are issued, how to find out if you are K-lined, and the difference between temporary and permanent bans.

ISP IP ranges are occasionally blocked due to abuse. How to check if this applies to you and how to request an exemption.

The server address, exact error text, your IP, recent changes, and timestamps that staff need to investigate a connection refusal.