Guides, policies, and troubleshooting help

Browse articles covering connection issues, IRC client setup, network rules, and account management - or search for exactly what you need.

Good first checks

  • Search by the exact error text if your client shows one.
  • Open a category first if you are not sure what terms to search for.
  • Read the relevant guide before opening a ticket whenever possible.
  • Include the guide steps you already tried when you do need support.

Matching articles

Policies & Getting Started

Acceptable Use Policy overview

Policies & Getting Started

What is and is not permitted on AustNet, from general communication and community channels through to prohibited content and activities.

Age and content guidelines

Policies & Getting Started

AustNet does not monitor channel content and strongly advises parental supervision for minors. What channel owners are responsible for.

AustNet network rules: what you need to know

Policies & Getting Started

A plain-language summary of the most important AustNet rules covering conduct, content, bots, cloning, and ban circumvention.

Getting started on AustNet: your first steps

Policies & Getting Started

Connect to irc.austnet.org, pick a nickname, join #help or a channel that interests you, and register your nick with NickOP.

How enforcement works on AustNet

Policies & Getting Started

The progression from verbal warning to kick, temporary ban, K-line, and permanent removal - and how to appeal each stage.

How to report a user or channel to staff

Policies & Getting Started

Reporting misconduct via the #help channel, opening a support ticket, or emailing [email protected]. What evidence to include.

IRC etiquette on AustNet

Policies & Getting Started

How to behave respectfully in channels, when to use private messages, avoiding floods, and general unwritten rules of IRC culture.

Privacy on IRC: what AustNet collects and stores

Policies & Getting Started

AustNet collects IP addresses and connection data for security. What is stored, how long, and what is never shared with third parties.